Mulberry's Covid Notice
We would like to reassure all our clientele that we are actively following all Government guidelines along with those from the professional bodies in our industry. We are rapidly reviewing and responding to all new measures to ensure we are up to date with this constantly changing situation.
Our main priority is to keep everyone safe and to that end, we have re-invented the Mulberry’s experience. As always, we endeavour to look after you from the minute you step through our doors with the same friendly faces ready to pamper you. There are a few things we ask of our valued clients in order that we can maintain our high standards for the benefit of all, and we’d also like to reassure you we’re doing everything we can too.
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Here’s what you can expect:
The New Normal at Mulberry's
PRIOR TO YOUR APPOINTMENT:
Health Check
We ask that you DO NOT come in for your appointment if:
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You have tested positive for coronavirus
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You are waiting for the result of a test for coronavirus.
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You feel generally unwell.
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You have any symptoms of coronavirus (COVID 19).
The main symptoms of coronavirus are:
- High temperature: this means you feel hot to touch on your chest or back (you do not need to measure your temperature).
- New continuous cough: this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).
- Loss or change to your sense of smell or taste: this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal.
IF ANY OF THE ABOVE APPLIES TO YOU:
PLEASE CANCEL YOUR APPOINTMENT
IF YOU ARE UNSURE:
PLEASE CANCEL YOUR APPOINTMENT.
Most people with coronavirus have at least one of these symptoms.
Health Questionnaire
Once your appointment has been booked you will receive a consultation form by email a few days prior that must be filled in prior to your appointment. These forms will need to be reviewed prior to every treatment. Don’t worry, we will have copies for signing in salon if you are unable to complete online.
IN SALON:
Face Coverings
All customers have the option to wear a face covering on entering the salon. We will be as a team wearing ours throughout your treatment.
Hand Hygiene
You will be asked to remove any personal PPE e.g. gloves when entering the salon to avoid cross contamination and asked to sanitise at the front door or wash your hands on arrival.
Waiting Area / Lounge
We kindly request that you arrive promptly at your appointment time and not several minutes beforehand so that we can minimise the number of clients in our waiting area. No sitting or waiting before or after treatments is permitted. In the case of manicures and pedicures, appropriate sandals must be worn to allow you to freely walk out (if the treatment isn’t gel polish and therefore instantly dry). Mulberry’s can provide disposable flip flops, if required, at a charge of £5.00. Should you be running late, please call us to make necessary arrangements.
Personal Effects
Please limit the personal belongings you bring with you, including coats, as we are unable to take these from you.
ADDITIONAL MEASURES WE ARE TAKING :
Cleansing Time
We have always prided ourselves in maintaining our salon ambiance and hygiene, due to Covid we have expanded the cleaning regime further to ensure safety of all clients and staff
PPE Standards
Different levels of treatment require different levels of PPE to be worn so the therapists’ PPE attire may vary. We have provided staff with the standard approved PPE and they will always wear the minimum requirement, however, they may also decide to wear further PPE for personal reasons and we ask that you respect this.
Pricing
We are not adding a Covid surcharge but some prices have been increased slightly due to the amount of disposable items we now must use.
Disposable single use bedding
Where possible we have continued to use disposable materials for each treatment we have invested in bio degradable couch covers which we use frech for every client.
If you are at all worried about the new guidelines, we will be happy to discuss them on the phone and hope that we can provide you with reassurance of the measures we have taken to keep everyone safe.